There are NO fees or extra charges for returning or exchanging your original order. Just print, complete and mail our return/exchange form along with your uniforms, scrubs & footwear to us and we'll do the rest. It's easy!
If you receive an incorrect or mis-shipped item, don't return it. Contact us toll free @ 866-217-2782 (M-F 9-5 CST) and we'll handle your reorder and return shipping at no cost to you.
If you received what you ordered correctly, but need to exchange for a different size, style or color, use our exchange form at the link above. Depending on your location, you'll have your new order in about 10 business days.
If you're in a hurry, place a new order online today for the items you need in the correct sizes, colors, styles, etc., then return what you have for a full refund within 45 days.
If you're returning your order for a refund, use our return/exchange form link above, indicate "return only" and mail the form and your order to the address indicated. Your card will be refunded in about 10 business days. You'll receive an email confirmation of your refund as soon as it is processed.
Can I exchange for a different brand?
Yes! Exchange your order for whatever brand and style we offer @ a1scrubs.com
Am I responsible for shipping my order back to A1 Scrubs?
Unless you recieve a defective or mis-shipped item, you are responsible for return shipping to us, but we'll ship your new exchange order to you at no additional charge.
Does it matter what company I use to ship my scrubs back to you?
No, you may use any method to return your nursing scrubs order. We recommend using the US Postal Service for any return of 5 items or less. This is the best value. If you are returning 6 or more items, UPS is generally more cost effective. We always recommend shipping with some kind of proof of delivery or tracking number to ensure your order is delivered to us.
Avoid postal or shipping/packing retailers to return your a1scrubs order as they mark up shipping costs by up to 100%. If you're going to return items to us go directly to your local US Post Office or USPS.com. You can also ship packages easily using UPS.com online.
How do coupons effect my return, exchange or refund?
If you shop at any of our great nursing scrubs sites and take advantage of our instant coupons or online savings offers, then return part of your order for refund, bringing your final order cost below the amount that qualified you for the discount, the discounted amount will be deducted from your refund. If you are exchanging your order, your discount pricing is carried over to the exchange items you are requesting, so you get the same low prices you started with.
