CONTACT A1 SCRUBS | RETURN/EXCHANGE INFO

HAVE QUESTIONS ABOUT PLACING A NEW ORDER OR NEED HELP WITH A RETURN/EXCHANGE? WE'RE HERE TO HELP!

Thank you for choosing a1scrubs.com!

We have been proudly serving Healthcare Heroes like you with quality medical apparel and professional customer service for over 25 years.

Have a Question or Need Help?

If you're in search of the perfect scrub and just can't find it or have inquiries about any of the scrubs and lab wear on our website, drop us a message! Our dedicated customer service staff will respond quickly and accurately.

Need to Return/Exchange Your Order?

To return or exchange your order within 30 days of receipt, please use our return/exchange form.

Your return/exchange order should be returned in the same condition it was received.

All shipping charges, if any, are non-refundable.

Frequently Asked Questions (FAQ's)

• Q: Am I responsible for return shipping cost?
  A: We do not offer free return shipping, in most cases, however, we do pay the shipping charges should you do an exchange versus a return for refund. You are also not responsible for return shipping charges on any garment that is defective or received incorrectly. If this happens contact us
  
  
• Q: How should I ship my return/exchange?
  A: We recommend taking your return directly to your local post office and ask for the least expensive shipping method available with tracking. Avoid pack and ship stores as they frequently charge twice what USPS would charge you directly.
  
  
• Q: If returning only, how long does it take to receive my refund?
  A: We process your refund within 1-2 business days of receipt and depending on your payment method, it should show in your account within 1-5 business days.
  
  
• Q: Will I be notified when my refund is processed?
  A: Yes, we'll send you a Return Refund Confirmation via email with all of the details.
  
  
• Q: If exchanging, how long will it take to receive my new order?
  A: With processing, packing and transit time, you should receive your exchange order within 4-6 business days depending on your location and barring any unforeseen events.
  
  
• Q: Will you send me tracking on my exchange order once it ships?
  A: Yes, we will monitor your exchange order and forward tracking to you the moment it becomes available.
  

Quick Links:

• Register First or login for Seamless Shopping.
• Join A1Scrubs Club and Save more on your fav's.
• Outfit Your Team with Bulk Order Discounts.
• Optional Embroidery Details and Instruction.
• Check Order Status and tracking if available.
• Shop by Brand to ensure you match.
• More FAQ's - what you should know.
• A1Scrubs Blog - Read the latest post.
• About Us - A1 Scrubs, Inc. Since 1997.

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